Cancellation, Return & Refund Policy for THAZ KIDS

*Last Updated: August 30, 2026*

We want you and your little one to love what you get from THAZ KIDS.

*1. Order Cancellation*

*A) You can cancel if:*

- Order is not yet shipped: Full refund, no questions asked.

- To cancel, WhatsApp us at [Your Number] or email [[email protected]] with your Order ID within 12 hours of ordering.

*B) You CANNOT cancel if:*

- Order is already shipped / dispatched. In this case, you can use our Return policy after delivery.

- Custom-stitched, name-printed, or made-to-order dresses cannot be cancelled.

*2. Returns & Exchange*

We accept returns & exchanges within *7 days* of delivery.

*Conditions for Return:*

- Product must be unworn, unwashed, with all original tags, packaging & freebies (like bows).

- For hygiene reasons, innerwear, bloomers, socks, and accessories are non-returnable.

- Must have an unboxing video for damaged / wrong product claims.

- Sale items, Eid Special Collection & discounted items below Rs. 499/- are non-returnable.

*How to Request Return:*

1. WhatsApp: [Your Number] with Order ID + Reason + Photo/Video

2. We will schedule pickup via our courier partner within 48 hours.

3. Once pickup is done and quality check is passed, refund/exchange is initiated.

*Exchange:*

- Size exchange is FREE for first time (one time). Customer pays shipping for 2nd exchange.

- Exchange subject to stock availability.

*3. Refund Policy*

- *Prepaid Orders:* Refund will be credited to original payment method (UPI / Bank / Wallet) within *5-7 working days* after QC.

- *COD Orders:* Refund will be given as store credit / bank transfer. Please share UPI ID or bank details.

- Shipping charges are non-refundable.

- COD charge (Rs. 50) is non-refundable.

- For returns where pickup is done by us, Rs. 80/- will be deducted as reverse shipping charge from refund.

*Refund Timeline:*

Quality Check: 1-2 days after we receive product

Refund Initiated: Same day after QC

Amount Credited: 5-7 working days (depends on bank)

*4. Damaged / Wrong / Defective Product*

If you receive damaged, wrong size/color, or defective product:

- Inform us within 24 hours with unboxing video & photos

- We will arrange free replacement or full refund including shipping, no deductions.

*5. Non-Returnable Cases*

- Product washed, worn, perfume smell, makeup stains

- No unboxing video for damage claim

- After 7 days of delivery

- Custom / personalized orders

*6. Contact Us*

For Cancellation / Return / Refund:

*THAZ KIDS - Kids Clothing Store*

Moodbidri, Karnataka, India

Email: [ [email protected]]

WhatsApp / Call: [ 9148872557 ]

Working Hours: 9:30 AM - 9 PM, Mon - Sun

We usually reply within 2 hours during working hours.